Filter Change Service

Terms & Conditions:

1. Service Description:
   • That Pool Shop, we're dedicated to enhancing your pool's cleanliness and clarity. Choose between our Sand Filter Change and Glass Change services to elevate your pool maintenance game.
2. Payment and Fees:
   • To proceed with the Filter Change Service, a payment of $350 is required for a sand change and $550 for glass replacement. Payment is required up front to confirm the booking.
   • Payment can be made online by adding the service product to the cart and completing the purchase.
   • Alternate means of payment can be arranged upon request by contacting That Pool Shop at sales@thatpoolshop.com.au or 0404 368 580.
   • The pricing for additional services or recommended rectifications, if required, will be provided separately.
3. Booking and Scheduling:
   • The preferred date and time provided by the customer during the booking process are considered indications of their desired schedule for the Filter Change Service.
   • That Pool Shop will make reasonable efforts to accommodate the customer's preferred date and time, subject to availability and logistical considerations.
   • Confirmation of the scheduled date and time for the Filter Change Service will be communicated to the customer by That Pool Shop.
4. Cancellation and Refunds:
   • If the customer needs to cancel or reschedule the Filter Change Service, notice must be provided to That Pool Shop at least 48 hours before the scheduled assessment.
   • Cancellations or rescheduling requests made within 48 hours of the scheduled assessment may be subject to a cancellation fee of $95.
   • In the event of a cancellation, any payment made by the customer will be refunded, minus the applicable cancellation fee, within a reasonable timeframe.
5. Customer Responsibility:
   • It is the responsibility of the customer to provide accurate and accessible information about the pool and its surrounding area for the Filter Change Service.
6. Complaints and Issues:
   • Any complaints or issues with the Filter Change Service should be reported to That Pool Shop within 48 hours of completion for resolution.
7. Limitation of Liability:
   • That Pool Shop shall not be held liable for any damages, injuries, or issues that arise due to factors beyond our control, including but not limited to weather conditions, natural disasters, changes in water quality, or external factors affecting the pool or related structures after the completion of the Filter Change Service.
   • You understand and accept that the effectiveness and results of the Filter Change Service are influenced by the condition of the pool at the time of the service. If the filter is determined to be old or not functioning optimally, and you choose to proceed with the Glass or Sand Change, you acknowledge that issues may arise following the change. In such cases, That Pool Shop cannot be held liable for the malfunction or improper operation of old equipment.
   • It is your responsibility to properly maintain and care for the pool, follow our recommendations, and address any unexpected changes that may arise in order to ensure the continued cleanliness and safety of the pool area.
8. Acknowledgment and Agreement:
   • By proceeding with the Filter Change Service from That Pool Shop, the customer acknowledges that they have read, understood, and agreed to abide by the terms and conditions outlined herein.
   • The customer further acknowledges that these terms and conditions form a legally binding agreement between the customer and That Pool Shop, governing the provision of the Filter Change Service.
   • It is the customer's responsibility to review and familiarise themselves with the terms and conditions prior to proceeding with the service.
9. Disputes and Claims:

• • Any disputes, claims, or issues arising from the Filter Change Service will be governed by the terms and conditions in effect at the time of purchase and booking.