One-Time Pool Clean Service – Chemicals Are Extra

Terms & Conditions:

1. Service Description:
   • That Pool Shop's One-Time Pool Clean Service involves a comprehensive pool clean, including equipment inspection, debris removal, vacuuming, water rebalancing, and chemical treatment to ensure your pool is safe and ready for swimming.
2. Payment and Fees:
   • To proceed with the One-Time Pool Clean Service, a payment of $130 is required to confirm the booking.
   • Payment can be made online by adding the service product to the cart and completing the purchase.
   • Alternate means of payment can be arranged upon request by contacting That Pool Shop at sales@thatpoolshop.com.au or 0404 368 580.
   • Chemicals added to the pool for rebalancing will be charged as extra at the completion of the service.
   • The pricing for additional services or recommended rectifications, if required, will be provided separately.
3. Booking and Scheduling:
   • The preferred date and time provided by the customer during the booking process are considered indications of their desired schedule for the one-time pool clean.
   • That Pool Shop will make reasonable efforts to accommodate the customer's preferred date and time, subject to availability and logistical considerations.
   • Confirmation of the scheduled date and time for the one-time pool clean will be communicated to the customer by That Pool Shop.
4. Additional Cleaning Conditions:
   • In instances where the pool's condition is determined to require additional attention beyond our standard one-time pool clean service, the following specialised rates and procedures will apply based on the on-site assessment conducted by our technicians:
     1. Heavy Sediment Cleaning: If our technicians identify heavy sediment in your pool, an additional charge of $65 will be incurred in addition to the regular cleaning fee of $130.
     2. Cloudy Pool Conditions: In cases where the pool exhibits excessive cloudiness, multiple visits may be necessary to achieve the desired water clarity. Additional charges will apply for each subsequent visit.
     3. Green Pool Cleaning: For pools experiencing a green discolouration, a specialised green pool clean service will be required. This service, which includes in-depth cleaning and chemical treatment, is $350. Additional charges for necessary chemicals will apply to ensure the restoration of proper water quality.
   • The additional fees will need to be paid to proceed with the updated service.
   • If the customer decides not to proceed with the recommended service after the technician’s first visit, a call-out fee of $95 will be charged for the visit and the remainder refunded.
5. Cancellation and Refunds:
   • If the customer needs to cancel or reschedule the One-Time Pool Clean Service, notice must be provided to That Pool Shop at least 48 hours before the scheduled assessment.
   • Cancellations or rescheduling requests made within 48 hours of the scheduled assessment may be subject to a cancellation fee of $95.
   • In the event of a cancellation, any payment made by the customer will be refunded, minus the applicable cancellation fee, within a reasonable timeframe.
6. Customer Responsibility:
   • It is the responsibility of the customer to provide accurate and accessible information about the pool and its surrounding area for the one-time pool clean.
7. Complaints and Issues:
   • Any complaints or issues with the One-Time Pool Clean Service should be reported to That Pool Shop within 48 hours of completion for resolution.
8. Limitation of Liability:
   • That Pool Shop shall not be held liable for any damages, injuries, or issues that arise due to factors beyond our control, including but not limited to weather conditions, natural disasters, changes in water quality, or external factors affecting the pool or related structures after the completion of the One-Time Pool Clean Service.
   • You understand and accept that the effectiveness and results of the one-time pool clean are influenced by the condition of the pool at the time of the service. Subsequent changes, circumstances, or events that are not within our control may impact the pool's condition and performance.
   • It is your responsibility to properly maintain and care for the pool, follow our recommendations, and address any unexpected changes that may arise in order to ensure the continued cleanliness and safety of the pool area.
9. Acknowledgment and Agreement:
   • By proceeding with the One-Time Pool Clean Service from That Pool Shop, the customer acknowledges that they have read, understood, and agreed to abide by the terms and conditions outlined herein.
   • The customer further acknowledges that these terms and conditions form a legally binding agreement between the customer and That Pool Shop, governing the provision of the One-Time Pool Clean Service.
   • It is the customer's responsibility to review and familiarise themselves with the terms and conditions prior to proceeding with the service.
10. Disputes and Claims:

• • Any disputes, claims, or issues arising from the One-Time Pool Clean Service will be governed by the terms and conditions in effect at the time of purchase and booking.