Pool Fence Compliance Service

Terms & Conditions:

1. Service Description:
   • The Pool Fence Compliance Service provided by That Pool Shop aims to assist customers in meeting their pool fence compliance requirements to ensure the safety of their loved ones and others around the pool area.
   • Our team of experts will conduct a thorough assessment of the pool fence, checking for defects or hazards that may compromise its safety.
   • If the pool fence passes the assessment, we will issue a signed compliance certificate. If any issues are identified, we will provide recommendations for rectification.
2. Payment and Fees:
   • To proceed with the Pool Fence Compliance Service, a payment of $195 is required for the compliance assessment.
   • Payment can be made online by adding the service product to the cart and completing the purchase.
   • Alternate means of payment can be arranged upon request by contacting That Pool Shop at sales@thatpoolshop.com.au or 0404 368 580.
   • The pricing for additional services or recommended rectifications, if required, will be provided separately.
3. Booking and Scheduling:
   • The preferred date and time provided by the customer during the booking process are considered indications of their desired schedule for the compliance assessment.
   • That Pool Shop will make reasonable efforts to accommodate the customer's preferred date and time, subject to availability and logistical considerations.
   • Confirmation of the scheduled date and time for the compliance assessment will be communicated to the customer by That Pool Shop.
   • Once your booking has been confirmed we will send you a checklist to assess your compliance before the expert makes their assessment.
4. Cancellation and Refunds:
   • If the customer needs to cancel or reschedule the Pool Fence Compliance Service, notice must be provided to That Pool Shop at least 48 hours before the scheduled assessment.
   • Cancellations or rescheduling requests made within 48 hours of the scheduled assessment may be subject to a cancellation fee of $95.
   • In the event of a cancellation, any payment made by the customer will be refunded, minus the applicable cancellation fee, within a reasonable timeframe.
5. Customer Responsibility:
   • It is the responsibility of the customer to provide accurate and accessible information about the pool and its surrounding area for the compliance assessment.
6. Complaints and Issues:
   • Any complaints or issues with the Pool Fence Compliance Service should be reported to That Pool Shop within 48 hours of receiving the compliance certificate for resolution.
7. Limitation of Liability:
   • That Pool Shop shall not be held liable for any damages or injuries that occur as a result of improper use or maintenance of the pool or any related structures after the completion of the Pool Fence Compliance Service.
   • You understand and accept that the compliance assessment is based on the condition of the pool fence at the time of assessment and may not account for future changes or circumstances.
8. Intellectual Property:
   • All intellectual property rights, including copyrights, related to the Pool Fence Compliance Service and its documentation shall remain the property of That Pool Shop.
9. Disputes and Claims:
   • Any disputes, claims, or issues arising from the Pool Fence Compliance Service will be governed by the terms and conditions in effect at the time of the assessment.
10. Acknowledgment and Agreement:
    • By proceeding with the Pool Fence Compliance Service from That Pool Shop, the customer acknowledges that they have read, understood, and agreed to abide by the terms and conditions outlined herein.
    • The customer further acknowledges that these terms and conditions form a legally binding agreement between the customer and That Pool Shop, governing the provision of the Pool Fence Compliance Service.
    • It is the customer's responsibility to review and familiarise themselves with the terms and conditions prior to proceeding with the service.
11. Disputes and Claims:
    • Any disputes, claims, or issues arising from the Pool Fence Compliance Service will be governed by the terms and conditions in effect at the time of purchase and booking.