Regular Pool Service Packages

Terms & Conditions:

1. Service Description:
   • That Pool Shop's comprehensive maintenance solution encompasses equipment inspection, debris removal, vacuuming, water rebalancing, and chemical treatment. This service ensures your pool remains safe and inviting for swimming all year round.
2. Payment and Fees:
   • To proceed with a Regular Pool Service, the first payment of your chosen plan is required to confirm your first booking.
   • The payment can be made online by selecting the chosen service type and the occurrence interval. Your card will be held on file as part of this regular subscription.
   • An automatic deduction of the service fee will be made to your credit card on file based on your billing cycle. We will require this payment before coming out to site.
   • Any chemicals added to the pool for rebalancing will be charged as extra at the completion of the service.
   • An invoice will be sent at the completion of the service to make payment. We can either hold your card on file and process automatically, you can send payment via EFT or call us to process payment via credit card.
   • Alternate means of payment for chemicals can be arranged upon request by contacting That Pool Shop at sales@thatpoolshop.com.au or 0404 368 580.
   • The pricing for additional services or recommended rectifications, if required, will be provided separately.
3. Booking and Scheduling:
   • That Pool Shop will make reasonable efforts to accommodate the customer's preferred date and time, subject to availability and logistical considerations.
   • Confirmation of the scheduled date and time for the one-time pool clean will be communicated to the customer by That Pool Shop.
   • You will receive a reminder one day before your scheduled service that our technicians will be out to site. This is automatically scheduled based upon your subscription cycle.
4. Cancellation and Refunds:
   • If the customer needs to cancel or reschedule a Regular Pool Service, notice must be provided to That Pool Shop beforehand.
   • We can reschedule your service but your billing cycle will remain as per your online subscription.
   • You are not locked into a contract with That Pool Shop and reserve the right to cancel your services at anytime, as long as prior notice is given.
   • Cancellations or rescheduling requests made within 48 hours of the scheduled assessment may be subject to a cancellation fee of $95.
5. Customer Responsibility:
   • It is the responsibility of the customer to provide accurate and accessible information about the pool and its surrounding area for the regular pool service.
6. Complaints and Issues:
   • Any complaints or issues with the Regular Pool Service should be reported to That Pool Shop within 48 hours of completion for resolution.
7. Limitation of Liability:
   • That Pool Shop shall not be held liable for any damages, injuries, or issues that arise due to factors beyond our control, including but not limited to weather conditions, natural disasters, changes in water quality, or external factors affecting the pool or related structures after the completion of the Regular Pool Service.
   • You understand and accept that the effectiveness and results of the regular pool service are influenced by the condition of the pool at the time of the service. Subsequent changes, circumstances, or events that are not within our control may impact the pool's condition and performance.
   • It is your responsibility to properly maintain and care for the pool, follow our recommendations, and address any unexpected changes that may arise in order to ensure the continued cleanliness and safety of the pool area.
8. Acknowledgment and Agreement:
   • By proceeding with the Regular Pool Service from That Pool Shop, the customer acknowledges that they have read, understood, and agreed to abide by the terms and conditions outlined herein.
   • The customer further acknowledges that these terms and conditions form a legally binding agreement between the customer and That Pool Shop, governing the provision of the Regular Pool Service.
   • It is the customer's responsibility to review and familiarise themselves with the terms and conditions prior to proceeding with the service.
9. Disputes and Claims:

• • Any disputes, claims, or issues arising from the Regular Pool Service will be governed by the terms and conditions in effect at the time of purchase and booking.